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Help home
About Callserve
Introducing Callserve
Installation and Getting started
Troubleshooting
Common Problems
Problems With Sound
Screen Error Messages
Payment/Billing
Hardware
Phonebox
Phonebox 2
USB Phone
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Installation and Getting started

The 4 key steps to make my first call

Simply follow the steps below:

Step 1 - Download

Click here to download the latest version of our software.

We recommend that you save the download as opposed to installing directly from the website. Please check the minimum PC requirements to run the phone successfully.

Step 2 - Installation

Once the software is downloaded, double click on the saved icon to install the Internet Telephone on your PC. You will now be asked to choose your preferred language of the Internet Telephone and to register your details.

Step 3 - Registration

Installing the Internet Telephone will put an icon on your desktop. Please double-click on this icon to start the ''Registration Wizard'', which will ask you for your personal details.

Please take particular care when entering your email address (a PIN number required for log-in will be sent to this address), and your country details (your dialling rules will be set up according to this selection).You will next be asked to adjust your sound settings using the "Audio wizard". Simply follow the on-screen instructions to complete the process.

When the Registration process is complete, your account number will be displayed and we will automatically email your PIN to the address you provided and this should arrive within a few minutes of completing the registration.

Step 4 - First Payment

Once you have received your PIN, you can now open the Internet Telephone by double clicking the desktop icon (or selecting Internet telephone from the Start menu) and it should display "Ready".

When the phone opens a web page will be displayed which prompts you to make a payment (You can also open this page by clicking on the "$" button on the Internet Telephone). The service works on a pre-pay basis this means that you need to purchase call-time before you can start making calls.

You can purchase call-time in a number of ways, please click here to get further information regarding the payment methods.

However, before you pay, you can try our FREE test number +99 1800 1100. This test call enables you to adjust the sound and to record a short message to find out how your voice sounds on the other end of the phone (‘+’ stands for the international prefix, for example 00 if you are calling from Europe or 011 if you are calling from North America).
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How do I dial a number?

To make a call, just enter the full telephone number as you would using a mobile phone or a landline phone and click on the green phone icon or press "enter". International calls require the international dialling code. To hang up, simply press the red phone or "escape".

If you need to find an international dialling code simply click here to visit a recommended website.


Tips on Dialling...

  • You can dial your numbers from your keyboard, your keypad, or by clicking the number buttons on the Internet Telephone with your mouse
  • Instead of typing the number you can copy and paste it from any location
  • You can substitute your international prefix with '+'
  • You can quickly access any of the last ten numbers you called simply by right clicking on your phone and selecting the one you wish to dial



    • FREE test number

    You can try our FREE test number +99 1800 1100. This test call enables you to adjust the sound and to record a short message to find out how your voice sounds on the other end of the phone (‘+’ stands for the international prefix, for example 00 if you are calling from Europe or 011 if you are calling from North America).

    If your test call fails, it means that you have probably not set the international dialing rules on your Internet Telephone.


    Internet Telephone Dialing Rules

    To set the Internet Telephone dialing rules, please right-click on the phone / click on 'Options' / click on 'Dialing Rules' / now set these as follows:

    INTERNATIONAL DIALING PREFIX: Enter your international dialing prefix (e.g. 00 if you are calling from Europe or 011 if you are calling from North America).

    MY COUNTRY CODE: Enter your country code (by doing this you will be able to dial numbers for this country without dialing your country code all the time).

    NATIONAL DIALING PREFIX: Enter your national dialing prefix (e.g. 0 for UK, France, Germany; 1 for the USA; for other countries it is normally BLANK).

    For example, if you are in the UK the Internet Telephone dialing rules should be set as follows:

  • INTERNATIONAL DIALING PREFIX: 00
  • MY COUNTRY CODE: 44
  • NATIONAL DIALING PREFIX: 0
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    Can I test the Internet Telephone before I top-up?

    You can try our FREE test number +99 1800 1100. This test call enables you to adjust the sound and to record a short message to find out how your voice sounds on the other end of the phone.

    ‘+’ stands for the international dialling code, for example 00 for Europe or 011 for North America.

    Please refer to the troubleshooting section if you are experiencing difficulties with this test call.
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    Can I test my Internet connection Speed?

    To make successful phone calls with our service there has to be a sufficiently fast link between your computer and our servers.

    You can easily check your Internet connection speed by sending a small series of data packages to and from the servers, and have the response times displayed. The result will show us if your internet connection speed is sufficient to use our service.

    To run this test:

    Select Start/Run from your desktop and type "Command" and click OK. A DOS prompt will open, Type:

    PING 62.189.6.22 and press ENTER.

    Four data packets will be sent, and will return the link times – and an average time.

    Example

    In this example, the average speed is 29ms.



    The following quality bands apply to our service based on these speeds:

    From

    To

    Description of quality
    0 150 Voice quality is virtually perfect.
    150 300 Perfectly acceptable quality.
    300 350 Some deterioration in quality likely.
    350+ Quality deteriorates to the extent that the service may be unusable. The phone can disconnect.


    Please note that Internet connection speed can vary considerably depending on the number of users connected and the capacity of your ISP (Internet Service Provider).

    When Internet traffic is very busy, calls may not connect at the first attempt. Please redial the number a few times if you cannot connect straight away, allowing a few seconds between each attempt.

    The calls you make with your Internet Telephone travel from your PC via the Internet to our servers in London from where they then get directed via the normal telephone lines to the destination you are calling. This means that the success of each call largely depends on the quality and stability of the local telephone network.


    How to improve your connection speed

    There are several ways you can increase the speed of the service:

  • Use an alternative Internet Service Provider (ISP) who offers a quicker connection to the Internet. Different ISPs can certainly provide very different results.
  • Use a faster Internet connection.
  • Avoid calling at peak Internet traffic times.


    • Please refer to the following link to check the minimum PC requirements.
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    How do I install my multimedia Headset?

    Multimedia headsets come with two mini-connectors (or audio jacks), normally one of them is blue or black (output/speakers) and the other is red or pink (input/mic). Please, make sure the blue one is connected to your PC’s soundcard output socket and the red one (input) is connected to the mic. Input (NOT ‘line-in’) socket of your PC’s soundcard.

  • Click on the ‘i’ button on your Internet Telephone
  • Click on ‘Options’
  • In ‘Microphone’ (see picture) select your microphone device, (this is the soundcard you have installed on your PC)






  • In ‘Speaker’ (see picture) select your speaker device (this is the soundcard you have installed on your PC)



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    How do I install my usb Handset?

    The Callserve Internet Telephone works with most USB audio devices, but some devices may require additional drivers to support any additional functionality, such as keypads.

    Firstly install the Callserve phone as normal, and then downlaod and install the appropriate USB driver afterwards.

  • Callserve USB Phone (download the Quickstart Guide)
  • VoipVoice Cyberphone-K (click here to download the driver)
  • Actiontec USB Handset (click here to download the driver)


    • Then you will need to do the following:

  • Click on the ''i'' button on your Internet Telephone
  • Click on ''Options''
  • In ''Microphone'' (see picture) select your USB device, (this is different from the soundcard you have installed on your PC)






  • In ''Speaker'' (see picture) select your USB device (this is different from the soundcard you have installed on your PC)



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    Do I need to configure my firewall to use Callserve?

    Your PC is probably protected by a firewall and your Broadband modem may be protected as well by a built-in firewall. Generally firewalls filter incoming and outgoing traffic (data) without interference, but on occasion you may need additional configuration on ports to allow the service to work.

    The Internet Telephone uses a number of ports to send data to our servers, and if these ports are blocked by a firewall the phone will not work correctly.

    Check your PC firewall and your Broadband modem built-in firewall and make sure that:

  • The file 'CS_Phone.exe' is allowed
  • The ports 6801/6802 (RTP/RTCP-UDP)* are opened



    • * Please note that these RTP/RTCP-UDP ports can be changed on the Internet Telephone itself. To change your port settings open the phone and click on the 'i' button. Select 'Options' then 'Advanced'. The following three options will be displayed:

    RTP/RTCP ports 6801/6802: when the phone is installed the setting will default to 'RTP/RTCP ports 6801/6802'. This will work for the majority of networks, broadband and DSL connections.

    Use the following RTP/RTCP ports: this option allows you to select specific ports to match your firewall configuration. Use this option if ports 6801/6802 are unavailable on your network. If you require assistance with the selection of the ports please contact your system administrator.

    Dynamically allocated RTP/RTCP ports: this option is not recommended for general use as it selects ports randomly and is therefore unlikely to work on a network with a firewall.


    If you require assistance to configure your firewall please contact your firewall provider's support department for instructions.
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