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Payment/Billing

Why is my payment not being accepted?

Please refer to the Online payment by Credit or Debit card section.

If your details have changed since your last payment (if you would like to use a new credit card or have a new address for example), please make sure you amend them by visiting the 'My Account' section of the website.
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I cannot access the online payment page

For security reasons, we DO NOT allow recharging:

  • More than once in a 24 hour period


  • Before the balance of your account goes below the recharge level (please refer to the Payment by Credit or Debit card section).
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    Can I change my Credit or Debit card details?

    Please refer to the Can I change my account details? section.
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    Is my bill available online?

    Your detailed Callserve statement for the last six months is available for you to print from the ''My Account'' section on our website.

    To access this secure page, simply:

    1. Open the Internet Telephone
    2. Click on the "$" button to view your account details
    3. Now click on "Monthly Statement" to see and then print it if you need a copy for your records.

    Please contact our Customer Support Team to get a full history of your account.
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    What is Callserve's refund policy?

    Please see our Terms of Use for further details.
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    I cannot make my first online payment

    Please make sure you login to your Internet Telephone before you make your first online payment. Simply follow the steps below:

    1. Login to your Internet Telephone.

    2. Click on the "$" button to access to your new account.

    3. Now click on "Purchase Call Time / Credit Card".
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    How do I pay?

    You can purchase call-time in a number of ways, please select a payment method below to get further information:

    1. Online using your Credit or Debit card
    2. By Bank transfer
    3. By Cheque
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